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ScalingtheHeightsofRailReliabilityThe transportationsectorparticularly therailindustryprovidesaprimeexampleofhowstandardscontribute tooperationalexcellence Themeasureofrailreliabilityknownasmeankilometresbetweenfailure(MKBF)isabenchmarkusedtoassessthedistancetrainscantravelbeforeexperiencingadelayofmorethanfiveminutesAchievingahigherMKBFreflectsnot justsuperiorperformancebutalsoeffectiveriskmanagementpracticesinminimisingservicedisruptionsSingaporesrailnetworkhasmaderemarkableprogressin this areaIn2012 therail systemsMKBF stood at just 67000km Through significantinvestmentsinmaintenanceandinfrastructureupgradesaswellastheadoptionofnewstandardsandtechnicalreferencesthenetworkreachedanMKBFof1millionkmby2019Thisachievementmarksasignificantmilestoneinthenations journeytowardsrailreliabilitysettingabenchmarkforotherurbanrailsystemsgloballyTheSSChasbeeninstrumentalindrivingthistransformationThroughthedevelopmentoftechnicalreferencessuchasTR90(Maintenanceofvehiclegauges forrailway) TR97(Safetymanagementinarapid transit system)and TR118(Riskmanagement framework forrailwayassets) theSSChasprovidedarobustfoundationforthemaintenancesafetyandriskmanagementofrailwayoperationsThesestandardssupporttheday-to-dayoperationsoftherailnetworkanditslong-termsustainabilityensuringthatSingaporecontinuestomaintainhighlevelsofservicereliabilityComfortDelGro-akeyplayerinSingaporestransportationsectorexemplifieshowstandardscanpavethewayforinternationalexpansionByleveragingthecountrysstringenttechnicalreferencesandhighstandardsinOperationsandMaintenance(O&M)ComfortDelGrohassuccessfullyexportedtheSingaporemodelofrailreliabilityoverseasSince2022thecompanyhasclinchedcontractstooperaterailservicesinmajormetropolitancitiessuchasAucklandParisandStockholmdemonstratingthevalueofadoptinginternationalbestpractices3EmbracingStandardstoMitigateRiskandAccessNewOpportunitiesAsSingaporepositionsitselfasaleadingeconomyinAsiaPacifictheroleofstandardsinensuringstabilityefficiencyandsafetyhasbecomeevenmorecriticalEnterpriseSingaporethenationalagencyforstandardsdevelopmentworkscloselywiththeindustry-ledSingaporeStandardsCouncil(SSC)tocreateandpromotestandardsthatsupportbusinessesinnavigatingtodaysrisklandscapeThroughcollaborationswithover2000industryresearchandgovernmentpartnerstheseorganisationshelptodevelopnewstandardsreviewexistingonesandencouragetheadoptionofbothlocalandinternationalstandardsThisapproachsupportsvarioussectorsincludingtraditionalindustriesandemergingfieldsensuringthatSingaporeanbusinessesremainresilientandcompetitive Theimportanceofstandardsisreflectedin theresultsofEnterpriseSingaporesQualityandStandardsSurveyconductedinMarch2022 whichfoundthatnearly90%ofsmallandmedium-sizedenterprises(SMEs)thatadoptedqualitystandardsreportedacompetitiveadvantageindifferentiatingtheirproductsandservicesAdditionallyaround70%creditedstandardsforhelpingthemexpandinternationallyhighlightingthevalueofcertificationinenhancingglobalmarketaccessDIRECTORYOFCERTIFIEDCOMPANIESINSINGAPORE2025/2026