Page 340 - DCCiS 2019_12Sept
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DIRECTORY OF CERTIFIED COMPANIES IN SINGAPORE 2019
PRODUCTS & SERVICES
CALIBRATION & TESTING SERVICES - Cont’d
SINCO AUTOMATION (S) PTE LTD - Cont’d
- Main switchboard thermography
and ACB testing
- Up to 500 bar PSV testing
Agency Products: • Aqua ne
• B-I Industrial
• Brannstrom
• BY Controls
• CVS Controls
• Daniamant
• Fairchild
• Green Instruments
• Great Wall Electric
• Hanla IMS
• KOMEC
• MRC
• Prosave
• Rotork
• Rotork MASSO, (Italy) • Rivertrace
• LHE Korea
• SSSRI
SINGAPORE TECHNOLOGIES ELECTRONICS LIMITED
24 Ang Mo Kio Street 65 Singapore 569061 Telephone: (65) 6481 8888 Facsimile: (65) 6482 1079
Certi ed By: URS Far East Pte Ltd Other Standard: bizSAFE Level 3
Scope:
Provision of call centre services.
Activities:
Founded in 2004, Connect Centre is a multi-channel contact centre that provides customer relationship management solutions. Our services include inbound and outbound call centre services; non-phone communication services such as SMS and website live-chat and other value-added services. Our focus since our inception has been in providing superior quality contact centre services at competitive prices.
Having served clients from diverse industries ranging from industrial equipment, engineering, medical, telecommunication to Fast Moving Consumer Goods (FMCG), we are widely known as the go-to outsourced call specialist in Singapore. Be it a general hotline, technical help desk, fault reporting or telesales services such as lead generation, re-contracting and appointment setting, we deliver services that are professional and friendly.
As an extension of your company’s brand and an integral part of your customer service management, our true value lies in bridging a strong and positive relationship between your business and your customers. We achieve this by deploying the best-of-breed call centre technology and promising promptness in call resolution.
Additionally, we have a committed team of agents who are majority Singaporeans and embrace a customer-centric culture. Being locals, they can instantly connect and effectively communicate with the local end-users through familiar accents and nuances.
Our services:
- Customer service
- Technical support
- Emergency response/fault reporting - Telesales
- Admin support
We are certi ed under:
ISO 9001:2015, SQC & bizSAFE Level 3
RMA CONTRACTS PTE LTD 200 Jalan Sultan
#03-38 Textile Centre Singapore 199018 Telephone: (65) 6494 1541
related services such as Webchat, Chat bots and Visual IVR.
We have a specialised group of Contact Centre Specialists who is led by our Managing Director, Cheng Wee Ling. Being in the people business, Tele-centre take pride in ensuring excellent customer service quality are maintained. We monitor our performance through our well-oiled quality processes that is steered by our team of experienced and seasoned personnel.
We have been ISO 9001 certi ed since 2004 and have already converted to the latest 2015 version. Tele-centre has also been accorded with the ISO standard in Business Continuity Management in 2014 (ISO 22301:2012) and bizSAFE
Level 3 in October 2017. Tele-centre is mindful about digital security and have taken preventive measures to ensure our customers have a peace of mind. Please call us for a chat today to  nd out more.
CANS - MANUFACTURERS
HOE CHONG TIN PTE LTD 3 Fan Yoong Road Singapore 629781 Telephone: (65) 6268 6733 Facsimile: (65) 6266 0242
SUPERIOR MULTI-PACKAGING LIMITED
7 Benoi Sector
Singapore 629842
Telephone: (65) 6268 3933 Facsimile: (65) 6265 7151
CAR ACCESSORIES
HYPER 21 ENTERPRISES PTE LTD 913 Bukit Timah Road
#02-08
Singapore 589623
Telephone: (65) 6764 1233 Facsimile: (65) 6764 4255
CAR GROOMING SERVICES
DICKSON AUTO AGENCY 31 Kaki Bukit Road #01-01A Techlink Singapore 417818 Telephone: (65) 6345 2002 Facsimile: (65) 6344 8355
Facsimile:
(65) 6292 0459
SINGAPORE TEST SERVICES 249 Jalan Boon Lay Singapore 619523 Telephone: (65) 6660 7464 Facsimile: (65) 6854 3566
CALL CENTRE SERVICES
PTE LTD
TELE-CENTRE SERVICES PTE LTD
56 Kallang Pudding Road #09-09 HH @ Kallang
Singapore 349328
Telephone: (65) 6337 7488 Email: sales@tele-centre.com Website: www.tele-centre.com
Contact:
Ms Cheng Wee Ling,
Managing Director
Mr Ignatius Tham,
Business Development Executive
Certi ed By:
SGS International Certi cation Services
Other Standard: bizSAFE Level 3
Scope:
Provision of out-sourced customer contact services.
Activities:
Provision of contact centre omnichannel services.
Tele-centre caters to services in the Business Process Outsourcing environment specialising in contact centre solutions. The company has grown steadily over the years since 1999 from a 60-seat contact centre to about 250 seats in Singapore today.
Our primary business emphasis is on wholesome end-to-end contact centre operations. Our full- edged service offerings is aimed at providing cost bene ts to customers that translates to signi cant savings in capital investments, operational costs and quick access to specialised skills in contact centre management. The primary business has allowed us to offer many other lateral opportunities that are also strategic to our business like insourcing of manpower, IVR system setups, phone automation services, hosted contact centre solutions and many other professional service and contact centre system
BT GLOBAL SERVICES TECHNOLOGIES PTE LTD
8 Changi Business Park Avenue 1 #08-51 UE Bizhub East (South Tower) Singapore 486018
Telephone: (65) 6701 7000
Facsimile: (65) 6701 7001
CONNECT CENTRE PTE LTD
203 Henderson Road
#10-02
Henderson Industrial Park Wing A Singapore 159546
Telephone: (65) 6701 1188 Facsimile: (65) 6748 0936 Email: contactus@connectcentre.sg Website: www.connectcentre.sg
“1 Stop Solution Provider for the Food Industries since 1998!”
FoodNet International Group of Companies www.foodnetconsultants.com Contact Us @ 6841 6068
326
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