Description
Nature of Business
Certified By: URS Far East Pte Ltd
Other Standard: bizSAFE Level 3
Scope:
Provision of call centre services.
Activities:
Founded in 2004, Connect Centre is a multi-channel contact centre that provides customer relationship management solutions. Our services include inbound and outbound call centre services; non-phone communication services such as SMS and website live-chat and other value-added services. Our focus since our inception has been in providing superior quality contact centre services at competitive prices.
Having served clients from diverse industries ranging from industrial equipment, engineering, medical, telecommunication to Fast Moving Consumer Goods (FMCG), we are widely known as the go-to outsourced call specialist in Singapore. Be it a general hotline, technical help desk, fault reporting or telesales services such as lead generation, re-contracting and appointment setting, we deliver services that are professional and friendly.
As an extension of your company’s brand and an integral part of your customer service management, our true value lies in bridging a strong and positive relationship between your business and your customers. We achieve this by deploying the best-of-breed call centre technology and promising promptness in call resolution.
Additionally, we have a committed team of agents who are majority Singaporeans and embrace a customer-centric culture. Being locals, they can instantly connect and effectively communicate with the local end-users through familiar accents and nuances.
Our services:
– Customer service
– Technical support
– Emergency response/fault reporting
– Telesales
– Admin support
We are certified under:
ISO 9001:2015, SQC & bizSAFE Level 3